Terms & Conditions

Last updated: 20.08.2025

These Terms govern your use of userhive.ai, a SaaS platform for synthetic user research. By creating an account or using the service, you agree to these Terms.

1. Provider

The service is operated by:

amara care GmbH
Trautenwolfstraße 5
80802 München, Germany

Email: info@userhive.ai

2. Scope of service

userhive.ai provides access to a cloud-based platform that enables users to run synthetic user research, including the creation of digital user profiles, automated interviews, and analytics.

We may update or improve the service continuously.

3. Accounts

  • You must provide accurate information when registering.

  • You are responsible for keeping your login details secure.

  • You remain responsible for all activities under your account.

  • We may suspend accounts in case of misuse, breach of Terms, or unpaid invoices.

4. Acceptable use

You agree not to:

  • Use the service in violation of applicable laws or regulations

  • Upload illegal, harmful, or sensitive personal data without a lawful basis

  • Attempt to reverse engineer, copy, or misuse the platform

5. Fees and payment

  • Fees are invoiced as agreed.

  • Payment terms are [insert terms, e.g. 14 days net].

  • Access may be suspended in case of late or missing payment.

6. Intellectual property

  • All rights in the platform, software, and documentation remain with amara care GmbH.

  • You retain ownership of any content or project data you upload.

  • By uploading, you grant us a limited license to process your data only as necessary to provide the service.

7. Liability

  • The service is provided "as is."

  • We do not guarantee uninterrupted availability or that outputs are error-free.

  • Our liability is limited to intent and gross negligence.

  • In any case, liability is capped at the fees you paid in the 12 months prior to the claim.

  • We are not liable for indirect or consequential damages (e.g. lost profits).

8. Termination

  • You may cancel your account at any time.

  • We may terminate or suspend access in case of breach of Terms, unlawful use, or non-payment.

  • Upon termination, your access ends and project data will be deleted in line with our Privacy Policy.

9. Governing law

These Terms are governed by the laws of Germany. Place of jurisdiction is Munich, unless mandatory law requires otherwise.